Returns & Refunds Policy

Last Updated: 21/04/2023

Business Name: Aussie Vapour (https://aussievapour.com.au/)

1. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Nothing in this policy limits, excludes, or modifies any statutory consumer rights guaranteed under the Competition and Consumer Act 2010 (Cth) or any other applicable Australian state/territory legislation.

2. Faulty, Damaged, or Incorrect Items

Major Failure

A product has a major failure if it:

  • Is unsafe.

  • Is significantly different from the description, image, or sample.

  • Is substantially unfit for its common purpose and cannot easily be fixed.

  • Has a problem that would have stopped you from buying it if you had known about it.

If an item has a major failure, you are entitled to choose between:

  1. A full refund to your original payment method.

  2. A replacement item of equal value.

Minor Failure

If an item has a minor failure, we will repair the item or provide a free replacement within a reasonable timeframe. If we cannot repair or replace the item in a reasonable time, you may request a refund.

Reporting Faults & Return Shipping

  • Please contact us within [e.g., 7–14 days] of receiving your order with your order number, details of the issue, and photographic/video evidence.

  • If an item is confirmed faulty, damaged, or sent in error, we will cover all return postage costs or provide a prepaid shipping label.

3. Change of Mind Returns

Under Australian Consumer Law, businesses are not legally required to offer refunds for “change of mind”. However, we want you to love your purchase.

We offer “Change of Mind” returns under the following conditions:

  • Return Window: You must lodge your return request within [e.g., 14 or 30 days] of purchase/delivery.

  • Condition: Items must be unused, unworn, in their original condition, and in their original unopened packaging with all tags attached.

  • Proof of Purchase: You must provide a valid tax invoice or order confirmation.

  • Remedy: Approved change-of-mind returns will receive a [Store Credit / Exchange / Refund minus original shipping costs].

Exclusions for Change of Mind

For hygiene, safety, or customisation reasons, the following items cannot be returned for change of mind:

  • [E.g., Perishable goods / E-liquids / Consumables]

  • [E.g., Underwear, swimwear, or pierced jewelry]

  • [E.g., Customised or personalized goods]

  • [E.g., Clearance or final sale items] (Note: ACL rights still apply if these items are faulty).

Return Postage (Change of Mind)

For change-of-mind returns, the customer is responsible for paying all return shipping fees. Original shipping charges are non-refundable. We recommend using a trackable postal service, as we cannot take responsibility for lost return parcels.

4. How to Request a Return

  1. Submit Request: Contact our support team at [Insert Support Email] with your order number, proof of purchase, and the reason for return.

  2. Review: Our team will review your request within [e.g., 1–3 business days] and provide instructions and a return authority if approved.

  3. Pack & Ship: Securely pack the item and send it to the return address provided by our customer support team.

  4. Inspection & Processing: Once received, we will inspect the item and process your refund, exchange, or store credit within [e.g., 3–5 business days]. Refunds will be credited back to your original payment method.

5. Contact Us

If you have any questions regarding our Returns & Refunds Policy or wish to make a claim under Australian Consumer Law, please reach out to us: