Privacy Policy

Last Updated: 22/03/22

Business Name: Australian Vapour

Aussievapour.com.au

1. Introduction & Overview

At Australian vapour Store (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products from us, or otherwise interact with our services.

2. Personal Information We Collect

We only collect personal information that is reasonably necessary to provide you with our products and services. The types of personal information we may collect include:

  • Contact Information: Name, email address, postal/shipping address, billing address, and phone number.

  • Account Credentials: Username, password, and account preferences (if you create an account).

  • Payment Details: Credit card/debit card details, payment processor information, and transaction history. (Note: Payment processing details are handled securely by third-party payment gateways and are not stored directly on our servers).

  • Technical & Usage Data: IP address, browser type, operating system, device identifiers, referring URLs, pages viewed, and access times collected automatically via cookies and tracking technologies.

  • Customer Communications: Enquiries, feedback, product reviews, support requests, and marketing communication preferences.

3. How We Collect Personal Information

We collect personal information directly from you when you:

  • Browse or make a purchase on our website.

  • Register an account or subscribe to our newsletters/marketing channels.

  • Contact customer support or submit an enquiry/feedback form.

  • Participate in competitions, promotions, or surveys.

We may also collect technical data automatically via cookies, web beacons, and log files when you interact with our online store.

4. Purposes for Collecting, Holding, and Using Personal Information

We collect and use your personal information for the following business purposes:

  • Order Processing & Fulfillment: Processing transactions, delivering products, sending tax invoices, and providing order tracking updates.

  • Customer Care: Responding to enquiries, managing returns/refunds, and resolving technical issues.

  • Personalisation & Experience: Tailoring website content, product recommendations, and promotional offers.

  • Marketing Communications: Sending promotional materials, SMS notifications, and email newsletters (only where you have consented or as permitted by law). You may opt out at any time.

  • Business Operations: Improving website security, fraud prevention, site analytics, and ensuring legal compliance under Australian law.

5. Disclosure of Personal Information

To fulfill our obligations to you, we may disclose your personal information to selected third-party service providers, including:

  • Logistics & Delivery Partners: Couriers, postal services (e.g., Australia Post), and fulfillment centers.

  • Payment Processors: Secure payment gateways and financial processing institutions.

  • IT & Hosting Providers: Website hosting, database management, and technical infrastructure services.

  • Marketing & Analytics Partners: Email platform providers, customer feedback tools, and analytics platforms (e.g., Google Analytics).

  • Legal & Regulatory Authorities: Where required or permitted by Australian law, court order, or regulatory bodies.

We do not sell, rent, or trade your personal information to third parties for direct commercial gain.

6. Overseas Data Transfers

Some of our service providers (such as web hosting, analytics, or software vendors) may be located outside Australia (e.g., in the United States or New Zealand).

Where we transfer your personal information overseas, we take reasonable steps to ensure that the overseas recipient handles your personal data in accordance with the Australian Privacy Principles and appropriate security standards.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and track user behavior.

  • Essential Cookies: Necessary for basic website functionalities, such as cart retention and checkout processes.

  • Analytics Cookies: Help us understand how visitors interact with our store so we can optimize layout and performance.

  • Marketing Cookies: Used to deliver relevant advertisements and track promotional campaign conversion rates.

You can adjust your browser settings to decline or manage cookies; however, disabling certain cookies may impact website functionality.

8. Data Security & Storage

We implement reasonable physical, technical, and organizational security measures to protect your personal information from loss, unauthorized access, modification, disclosure, or misuse.

  • Secure Socket Layer (SSL) encryption for payment processing and data transmission.

  • Restricted access controls for administrative portals and databases.

While we take all reasonable precautions, no internet transmission or electronic storage system is 100% secure. You are responsible for keeping your account credentials confidential.

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete.

To submit an access or correction request:

  • Log into your user account settings, or

  • Email our Privacy Officer at [Insert Support Email].

We will respond to your request within a reasonable timeframe (typically within 30 days).

10. Direct Marketing & Opt-Out

If you receive promotional communications from us, you may opt out at any time by:

  • Clicking the “Unsubscribe” link at the bottom of any promotional email.

  • Replying “STOP” to any SMS marketing messages.

  • Contacting our support team directly.

11. Complaints and Enquiries

If you have questions, concerns, or wish to lodge a complaint regarding a potential breach of the Australian Privacy Principles, please contact us:

We will review your complaint and respond in writing within a reasonable period. If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

12. Updates to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.